K.I.S.S.

What ever happened to the K.I.S.S. (Keep It Simple Stupid) method?
I had a matching last number on my 6/49, which used to mean a free ticket. They changed that to a $2.00 win.
So I took my winning ticket to the store and asked to exchange it for another play. The clerk asks me if I want to use the $2.00 on my invoice for other stuff I bought as a credit. I said, “No, I want to play it again.” So he said, “This is $2.00 cash.” I said, “I know. Just give me another ticket.” He said, “This is cash. What do you want to do with it?” I said, “Use it for another ticket.” He told me he can’t do that. He has to put it on the invoice as a credit because the winning ticket is $2.00 cash. So I said, “Okay, put it on the invoice.”
Then he gets my new ticket and asks, “Do you want this added to the invoice?”
By now feeling like an idiot (don’t know why) I said, “Sure, put it on the invoice.”
Now, is it just me or am I getting too old and too simple minded to understand the complexity of these transactions? Wouldn’t it have been much simpler just to give me another ticket without this back and forth?
I guess had I asked for cash he would have given me the $2.00 which I would have given back to him for the new play.
Now I finally understand why old people get so frustrated when dealing with young people who still have to learn the art of Simplicity or the old K.I.S.S. method.